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Covid 19 Measures Taken

Covid 19 – extra items and facilities to keep you safe

Covid 19 – extra items and facilities to keep you safe


Dear Guests

We are delighted to confirm that Birchcroft-hideaway is re-opening in early April  and welcoming our first guests on 2 May 2021.

We do hope that you are all well and that you have managed to get through this strange period of lock-down.  The rhododendrons are blooming and even the lawns have been mowed.  Following the government's guidelines, we are in the process of changing a few things and below I have listed some of them.

-    new even stronger cleaning regime with BS EN standard 14427 so unfortunately this will extend our change-over times.  Check-in will usually be 5pm now.  If however we do not have back to back change overs, we might be able to offer you an earlier check-in.  We will let you know nearer the time.
-     hand sanitiser at the front door and individual ones too
 -    new bedding that can be washed at higher temperatures and so ensure we meet health and safety checks
-     all duvets, pillows, mattress covers etc that cannot be washed each week will be bagged and stored for a least 72 hrs [usually a week] before being used again 
-    removal of difficult to clean items to ensure a spotless environment for your safety
-    the children's playhouse will usually be closed but if you are bringing children we will discuss alternatives for you

-    where we have back to back change overs, we may "fog" the main rooms with a chemical that kills nearly all germs [Stafe2Stay] but leaves no residue and so you cannot get allergic reactions.  On other occasions we will rely on the empty property rules after our new stringent cleaning regime.
-    the property will be cleaned with a hospital grade cleaning and sanitising chemical
-     in line with government recommendations, you will be asked to record your temperatures on arrival with a scan gun and we will provide hand sanitiser at the front door for you to use on entry and exit.  There will also be hand sanitiser in each bathroom.
-      you will be sent a declaration form with your key letter and we ask that you sign it during the 24 hour period before your arrival and return it to us or bring it with you.  THIS IS VERY IMPORTANT.  You will also be asked to re-sign it just before you depart and leave it in the property.
- there is a QR code on the hall wall to allow you to sign in with your NHS Covid-19 app if you use it.
-    entry to the property is by contactless entry; all contact with us is via email or telephone and we will not be in the property during you stay.  My assistant Mary will now be in the new office in the garage but has no contact with the house or with the guests unless you ask her questions.  She only works 3 mornings a week and they are mainly change-over days.  The gardeners may arrive but you will be informed in advance and they do not come anywhere near the house.
-    all items that get used by all guests - ie TV remotes - will be carefully cleaned and then sealed in plastic so that you will break the plastic when you use them and be assured that no one else has used it prior to you
-    all our staff will receive training in the new cleaning regime and will wear PPE while working for us
-    please use the dishwasher for all your plates, cutlery and pans so that you maintain our high standards for your own safety. We will have re-washed all clean cutlery, etc prior to your arrival.


-    we will ask that you strip the all the beds [just leaving mattress covers and pillow protectors] before your departure and place the bedding in each bag that we will provide in each bedroom.  We will then take the sealed bags to the laundry where they will be specially laundered and returned to us in clean bags.  Pillows will have pillow protectors and double layer pillowcases on them for your safety.
-    we will steam clean soft furnishings where necessary
-    should you have any symptoms of Covid-19 during your stay, we ask that you contact us immediately.  We will provide a bodily fluids clean up kit for your use should you need it.  You can use the temperature scan to check your party's temperature at any time during your stay.
-    directions to hospital are clearly displayed on the noticeboard in the hall
We hope that all these things reassure you and that you have a great holiday in our property.
- Our new TouchStay app can be downloaded to your phone once you have booked and it will keep you up to date and Covid safe with all the information on local amenities, instructions on how to operate all equipment in the house as well as maps to assist your travel.
Regards
Sonia Hall [owner]
HolidayInDorset

 
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